For healthcare teams, a governed workspace that meets the regulator's bar.

GP practices, private clinics, dental and allied-health practices, hospital teams, care homes, home care, supported living, and hospices all face the same problem: clinical and operational comms living on personal WhatsApp accounts that were never designed for patient data, audit trails, or inspection. Workchats ships on iOS and Android with end-to-end encryption on every plan, audit logs on Pro and above, role-based privacy, and announcement channels. One workspace for the rota, the handover, the safeguarding alert, and the supervision call.

Book A Demo

Off personal WhatsApp, onto a governed workspace

Most healthcare providers inherit the same setup: a handful of personal WhatsApp groups, a shared inbox no one really owns, and a folder of PDFs that goes missing every Sunday night. When an inspector asks for the communications trail, assembling it takes days and nothing is quite complete. Workchats collapses that mess into one workspace, whether you run a single GP practice, a multi-site dental group, a private clinic, a community pharmacy, a hospital department, or an independent care provider. Public channels carry announcements. Private channels hold safeguarding, clinical, and management conversations. Per-team or per-site channels keep each function and each location on its own track.

Channels per team, service, or site

Voice notes and offline drafts

Announcement channels

Role-based privacy

Inspection-ready comms

The evidence trail that lives with the conversation.

Healthcare communication should leave a record, not a risk. End-to-end encryption is on every plan, including Free. Audit logs arrive on Pro and above. Role-based privacy means a new starter sees their team and their service, not HR, safeguarding, or another department's clinical thread. When the regulator asks for the trail, it exists, it is in one place, and it is exportable. Whether the regulator is CQC in England, the Care Inspectorate in Scotland, CIW in Wales, RQIA in Northern Ireland, or a professional body, the question is the same.

Explore messaging features

Why this matters

The research behind the healthcare-comms problem.

Book A Demo

3M+

UK healthcare workers across NHS and care

NHS Digital and Skills for Care together count over three million workers. Most run shifts on a personal WhatsApp account.

Source: NHS Digital, NHS Workforce Statistics, plus Skills for Care, State of the Adult Social Care Sector and Workforce in England 2023

~80%

Of clinicians use WhatsApp for clinical comms

BMJ research exposed the default. Workchats replaces the personal account with a governed, auditable workspace on the same device.

Source: BMJ research on WhatsApp in clinical practice, Mars and Scott (2019) and related NHS surveys

~32k

CQC-regulated services in England alone

Around 32,000 active services answer to CQC in England. Workchats is built for the providers that need governed comms, fast.

Source: Care Quality Commission, registered services data (2024)

Healthcare team questions, answered.

Is Workchats suitable for regulated healthcare providers?

Yes. End-to-end encryption is on every plan, including Free. Audit logs are available on Pro and above. Role-based privacy keeps patient and service-user information restricted to the people who need it. The communications trail your regulator expects lives inside the workspace, not on anyone's personal phone. That holds whether you answer to CQC in England, the Care Inspectorate in Scotland, CIW in Wales, RQIA in Northern Ireland, or a professional body such as the GMC, NMC, GDC, or HCPC.

Can Workchats replace personal WhatsApp for our healthcare team?

Yes. 1:1 voice and video on every plan plus voice notes and offline drafts give clinical and operational staff the same speed as WhatsApp, on the same phone, with an audit-ready record. Personal WhatsApp for work stops being necessary within the first month for most providers.

How does Workchats handle patient and service-user data?

End-to-end encryption is on every plan. Regional hosting and GDPR alignment are default. Role-based privacy means junior staff see their team or department, not HR or safeguarding. Max adds DLP and eDiscovery for providers that need forensic controls without enterprise pricing.

Does Workchats work on the phones our staff already carry?

Yes. Workchats ships on iOS 15+ and Android as a mobile-first product, not a laptop app stretched onto a phone. Voice notes for hands-busy moments and offline drafts for basement clinic rooms, hospital lifts, or patchy rural signal are core features, not add-ons.

Can we structure channels for multiple sites, services, or specialties?

Yes. Public channels carry whole-organisation announcements. Private channels hold clinical, safeguarding, management, and HR conversations. Per-site, per-service, or per-specialty channels keep each location, registered service, or team on its own track. Global search spans all of them so nothing gets lost between teams.

Bring your healthcare team off personal WhatsApp.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Free for teams up to 5.
No credit card needed.