Terms & Conditions

Last updated: 25 March 2026

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Octogle Technologies Ltd ("Octogle", "we", "us", or "our"), a company registered in the United Arab Emirates with its principal office in Dubai, governing your access to and use of the workchats application ("App"), website, and all related services (collectively, the "Service").

By downloading, installing, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or policies referenced herein. If you do not agree to these Terms, you must not access or use the Service.

We reserve the right to update or modify these Terms at any time. Material changes will be communicated via the App, email, or our website. Your continued use of the Service after such changes constitutes acceptance of the revised Terms.

1. Eligibility

To use the Service, you must:

• Be at least 16 years of age (or the minimum age required in your jurisdiction to enter into a binding agreement);
• Have the legal capacity and authority to enter into these Terms;
• Not be prohibited from using the Service under any applicable law or regulation;
• If registering on behalf of an organisation, have the authority to bind that organisation to these Terms.

If you are using the Service on behalf of a business, company, or other legal entity, you represent and warrant that you are authorised to bind that entity to these Terms, and references to "you" shall include that entity.

2. Account Registration and Security

To access certain features of the Service, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your account information;
• Maintain the confidentiality of your login credentials;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately of any unauthorised use of your account or any other breach of security.

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used in violation of these Terms, or remain inactive for an extended period, subject to reasonable notice where practicable.

3. Description of Service

workchats is a unified business communication platform that provides messaging, voice and video calling, screen sharing, file sharing, channel-based collaboration, and related productivity features. The Service is available via mobile applications (iOS and Android), desktop applications, and web browsers.

We may, at our sole discretion, add, modify, suspend, or discontinue any feature or functionality of the Service at any time, with or without notice. We will endeavour to provide reasonable notice of material changes that may adversely affect your use of the Service.

4. Subscription Plans and Pricing

4.1 Plan Tiers

The Service is offered under the following subscription tiers:

4.2 Pricing

Current pricing for paid plans is as follows:

• Pro: £4 per user per month (monthly billing) or £3 per user per month (annual billing, billed as £36 per user per year).
• Business: £7 per user per month (monthly billing) or £5 per user per month (annual billing, billed as £60 per user per year).
• Enterprise: Pricing is determined on a case-by-case basis. Please contact our sales team.

All prices are exclusive of applicable taxes unless stated otherwise. We reserve the right to modify pricing with at least 30 days' prior notice. Price changes will take effect at the start of your next billing cycle following the notice period.

4.3 Billing and Payment

Payments for the Service are processed through Apple's App Store (for iOS), Google Play Store (for Android), or directly via our website using third-party payment processors. By subscribing to a paid plan, you authorise us (or the applicable app store) to charge the applicable fees to your chosen payment method.

Subscriptions automatically renew at the end of each billing period (monthly or annual) unless cancelled prior to the renewal date. You are responsible for ensuring your payment information is current and valid.

4.4 Refunds

Refund eligibility is subject to the refund policies of the applicable app store (Apple App Store or Google Play Store) through which the purchase was made. For subscriptions purchased directly through our website, you may request a refund within 14 days of initial purchase if you have not materially used the Service during that period. Refund requests should be directed to support@workchats.app.

5. Free Trial

We may, at our discretion, offer free trial periods for paid subscription plans. Upon expiry of a free trial, your subscription will automatically convert to a paid subscription at the applicable rate unless you cancel before the trial period ends.

We reserve the right to limit free trial availability to one trial per user or organisation, and to modify or discontinue free trial offers at any time.

6. User Conduct and Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service to transmit, distribute, or store material that violates any applicable law, regulation, or third-party rights;
• Send or facilitate the sending of unsolicited or unauthorised advertising, spam, or promotional materials;
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity;
• Upload, transmit, or distribute any viruses, malware, or other harmful code;
• Attempt to gain unauthorised access to the Service, other user accounts, or any related systems or networks;
• Interfere with or disrupt the integrity or performance of the Service;
• Use the Service for any illegal, fraudulent, or abusive purpose;
• Use automated systems, bots, scrapers, or similar technology to access the Service without our express written permission;
• Collect, harvest, or store personal data of other users without their consent;
• Use the Service to harass, bully, threaten, defame, or intimidate any person;
• Upload or share content that is obscene, pornographic, hateful, discriminatory, or that promotes violence.

We reserve the right to investigate and take appropriate action against any User who, in our sole discretion, violates this section, including suspending or terminating their account and reporting them to the relevant authorities.

7. User Content

7.1 Ownership

You retain all ownership rights in any content you submit, post, upload, or transmit through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, process, adapt, and display your User Content solely to the extent necessary to provide and improve the Service.

7.2 Responsibility

You are solely responsible for your User Content and the consequences of sharing it. You represent and warrant that you own or have the necessary rights, licences, and permissions to submit your User Content and to grant the licence described above.

7.3 Prohibited Content

You must not upload or share User Content that infringes any intellectual property rights, contains personal data of others without proper authorisation, is false, misleading, or deceptive, or otherwise violates these Terms or applicable law.

7.4 Content Moderation

We do not pre-screen User Content but reserve the right (though not the obligation) to review, remove, or disable access to any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.

8. Intellectual Property

The Service, including all software, design, text, graphics, logos, icons, images, audio, video, and other materials (excluding User Content), is owned by or licensed to Octogle Technologies Ltd and is protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business or personal purposes. This licence does not include the right to:

• Copy, modify, distribute, sell, or lease any part of the Service;
• Reverse engineer, decompile, or disassemble the software;
• Remove, alter, or obscure any proprietary notices or labels;
• Use our trademarks, logos, or branding without prior written consent.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and processing of your data as described in our Privacy Policy.

We comply with applicable data protection legislation, including (where applicable) the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

For workspace administrators, you acknowledge that you act as a data controller for the personal data processed within your workspace, and we act as a data processor on your behalf. A Data Processing Agreement is available upon request.

10. Third-Party Services and Integrations

The Service may integrate with or contain links to third-party applications, websites, or services. We do not control, endorse, or assume responsibility for any third-party services. Your use of third-party services is at your own risk and subject to those third parties' respective terms and privacy policies.

In-app purchases and subscriptions made through the Apple App Store or Google Play Store are subject to the terms and conditions of the respective platform.

11. Availability and Service Levels

We aim to ensure the Service is available at all times. However, we do not guarantee uninterrupted, error-free, or secure access to the Service. The Service may be subject to scheduled maintenance, upgrades, or unforeseen outages.

For Pro and Business subscribers, a 99.9% uptime Service Level Agreement (SLA) applies. Details of the SLA, including remedies for service credit, are set out in the applicable SLA documentation provided upon subscription. Enterprise subscribers may negotiate custom SLAs.

12. Suspension and Termination

12.1 Termination by You

You may cancel your subscription or delete your account at any time through the App settings, the relevant app store, or by contacting support@workchats.app. Cancellation will take effect at the end of your current billing period. No refund will be issued for unused portions of a billing period unless required by applicable law.

12.2 Termination by Us

We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including but not limited to:

• Breach of these Terms;
• Non-payment of applicable fees;
• Conduct that we determine is harmful to other users, us, or third parties;
• Extended account inactivity;
• Legal or regulatory requirements.

Where practicable, we will provide reasonable notice before suspension or termination. In cases of material breach or illegal activity, we may act immediately without notice.

12.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may retain your data for a reasonable period (not exceeding 90 days) to allow for data export, after which it will be permanently deleted in accordance with our data retention policies, unless retention is required by law.

13. Disclaimers and Limitation of Liability

13.1 Disclaimers

We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that any defects will be corrected.

13.2 Limitation of Liability

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Octogle Technologies Ltd, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service;
• Your User Content;
• Your violation of these Terms;
• Your violation of any applicable law or regulation;
• Your infringement of any third-party rights.

15. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms or the Service, the parties shall first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may initiate formal proceedings.

For users based in the European Union or the United Kingdom, nothing in this section shall affect your statutory rights, including your right to bring proceedings before the courts of your country of residence.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applicable in the Emirate of Dubai, without regard to conflict of law principles.

Subject to the dispute resolution provisions above, the courts of Dubai, United Arab Emirates, shall have exclusive jurisdiction over any disputes arising from these Terms, except where applicable consumer protection laws grant you the right to bring proceedings in your country of residence.

17. App Store Specific Terms

17.1 Apple App Store

If you download the App from the Apple App Store, you acknowledge and agree that:

• These Terms are between you and Octogle Technologies Ltd only, and not with Apple Inc. ("Apple");
• Apple has no obligation to furnish any maintenance or support services with respect to the App;
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). Apple has no other warranty obligation with respect to the App;
• Apple is not responsible for addressing any claims relating to the App, including product liability claims, consumer protection claims, or intellectual property infringement claims;
• In the event of any third-party claim that the App infringes that third party's intellectual property rights, Octogle Technologies Ltd, not Apple, shall be solely responsible for the investigation, defence, settlement, and discharge of any such claim;
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary;
• You must comply with all applicable third-party terms of agreement when using the App.

17.2 Google Play Store

If you download the App from the Google Play Store, you acknowledge that Google LLC ("Google") has no obligation or liability to you with respect to the App or these Terms. Any claims, liabilities, damages, losses, or expenses relating to the App or your use thereof are between you and Octogle Technologies Ltd.

18. Communications

By creating an account, you consent to receive communications from us electronically, including emails, push notifications, and in-app messages relating to your account, the Service, updates, and promotional offers. You may opt out of promotional communications at any time through your account settings or by following the unsubscribe instructions provided in the communication.

19. General Provisions

• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
• Entire agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Octogle Technologies Ltd with respect to the Service and supersede all prior agreements and understandings.
• Waiver: No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, internet or telecommunications failures, or power outages.
• No third-party beneficiaries: Except as expressly stated in Section 17.1 (Apple as a third-party beneficiary), these Terms do not confer any rights on any third party.

20. Contact Information

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us: